Privacy Policy

Effective Date: 07/01/2022

Last Updated: 08/01/2025

Our website address is: https://424solutions.com. We are operated by 424 Solutions LLC (formerly Farmer Family Deals LLC). Our main business is web solutions, including but not limited to: web development, web hosting, design, and support. Our child companies include Beth’s Creations and Personalized Pet Products.

1. Privacy for Web Services Clients

Information We Collect

When you engage our services (web development, hosting, support, design), we may collect:

  • Contact information (name, email address, phone number)
  • Billing information (address, payment details)
  • Project-related content, files, and credentials you choose to share
  • Technical data for hosting or troubleshooting (IP address, server logs, domain info)

How We Use Your Data

  • To provide and maintain contracted services
  • To communicate about projects, invoices, and support
  • To troubleshoot technical issues
  • For internal analytics and service improvements

Data Sharing

We only share your data:

  • With service providers who assist in delivering our services (e.g., hosting platforms, email providers)
  • When required by law, court order, or government request

Retention

We keep project and billing records for as long as legally required for accounting, tax, and contractual purposes.

2. Privacy for Shopify App Users

Information We Collect

When you install and use our Shopify app, we may collect the following information through the Shopify API and from you directly:

  • Store Information – store name, store domain, contact email, and billing plan.
  • Order Information – order numbers, product details, and (if required for the app’s functionality) customer names, email addresses, shipping addresses, and order timestamps.
  • Configuration Data – settings you choose inside the app, such as preferences, templates, or uploaded files.
  • Usage Data – logs, analytics, and technical details about how the app is accessed (IP address, browser type, error reports).

How We Use Your Information

  • To operate and deliver the app’s core functionality
  • To personalize your experience and maintain saved settings
  • To troubleshoot technical issues and improve performance
  • To provide customer support when requested
  • To comply with legal obligations and Shopify’s API License and Terms

We do not use collected merchant or customer data for marketing or advertising without explicit consent.

Data Sharing and Disclosure

We only share data as necessary to operate the app:

  • Service Providers – e.g., cloud hosting, data storage, analytics tools, email delivery services, all bound by confidentiality obligations.
  • Legal Compliance – to comply with applicable laws, regulations, or valid legal processes.

We do not sell merchant or customer data under any circumstances.

Data Retention and Deletion

  • Merchant data is retained only for as long as necessary to operate the app and meet legal requirements.
  • Upon uninstallation, we delete all associated store data within 15 days unless retention is required by law.
  • We respond promptly to Shopify’s mandatory privacy compliance webhooks:
    • customers/data_request
    • customers/redact
    • shop/redact

Your Rights

As a merchant, you may:

  • Request access to the data we hold about you
  • Request corrections or updates to your data
  • Request deletion of your data (subject to legal retention obligations)

To exercise these rights, contact us at info@424solutions.com.

Customers of a Shopify store using our app should direct their privacy requests to the store owner. We process customer data only on behalf of the merchant.

International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We take appropriate measures to protect your data in accordance with applicable privacy laws.

3. Privacy for Site Visitors

Comments

When visitors leave comments on the site, we collect:

  • Data shown in the comments form
  • IP address and browser user agent string (for spam detection)
  • If using Gravatar, your email hash may be shared to check for a profile image (Gravatar Privacy Policy)

Media

Avoid uploading images with embedded location data (EXIF GPS), as visitors can extract location data from them.

Cookies

  • Comment cookies: store your details for convenience (1 year)
  • Login cookies: store login and display preferences (2 days–1 year)
  • Temporary cookies: test browser cookie support (session-only)
  • Article editing cookies: track recently edited post IDs (1 day)

Embedded Content

Articles may include embedded content (e.g., videos, images, articles) from other sites. These sites may collect data, use cookies, and track interactions.

Who We Share Data With

If you request a password reset, your IP will be in the reset email.

How Long We Keep Data

  • Comments and metadata: indefinitely
  • Registered users: stored until account deletion (except username)

Your Rights

You can request:

  • An export of personal data we hold
  • Deletion of personal data (except where retention is required by law)

Where Data is Sent

Comments may be checked through automated spam detection services.

4. Contact Information

If you have any questions about this policy or your data rights, contact:

424 Solutions LLC

Email: info@424solutions.com

Mailing Address: 4170 Us Highway 9 #21, Howell, NJ, 07731-1919, US

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